FAQ

Shipment

How long does it take for my order to ship?

Typically your order will be shipped within 1-3 business days after receipt of payment. However, the exact delivery time depends on your location and current shipping conditions.

What shipping options are available?

We deliver exclusively in Switzerland and offer standard shipping with A-Post. The shipping costs are 10.50 CHF. We deliver free shipping for orders of 4 glasses or more.

How much are the shipping costs?

The shipping costs throughout Switzerland are 10.50 CHF. We deliver free shipping for orders of 4 glasses or more.

payment

Which payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard), PayPal and bank transfers. The available payment methods will be displayed to you during the ordering process.

Is my payment secure?

Yes, we attach great importance to the security of your data. All payments are processed using secure SSL encryption technologies to ensure the confidentiality of your personal information.

When will my payment be debited?

Your payment will be deducted from your account immediately after completing the order. For payments made by bank transfer, processing times may vary depending on the bank.

returns

Can I cancel my order?

According to our right of withdrawal, you have the right to withdraw from the contract within 14 days of receiving the goods without giving any reasons.

How can I cancel my order?

To cancel your order, please contact our customer service quoting your order number. We will then provide you with the appropriate return instructions.

Who bears the return shipping costs in the event of a cancellation?

The customer will bear the costs of return shipping in the event of cancellation, unless the return is due to an error or defect caused by us.

General Questions

Are your Mieze Schindler fruit spreads gluten-free and vegan?

Yes, our fruit spread is gluten-free and vegan. We only use natural ingredients and avoid any animal products or gluten.

How long does your fruit spread last?

Our fruit spread usually has a shelf life of at least 12 months from the date of manufacture. The exact best before date is stated on the label of each jar.

Is your packaging environmentally friendly?

Yes, we attach great importance to sustainability. Our packaging is environmentally friendly and largely recyclable. We strive to keep our ecological footprint as low as possible.

How do I store the fruit spread?

For optimal enjoyment, please always at room temperature and
store in a dark place. Store in the refrigerator after opening.